This is how to set up FAQs in Blackboard using a wiki.

First set up the wiki but only have staff as editors

http://screenr.com/S5X

Then create the pages for each FAQ, and students can use the comments to ask for further help

http://screenr.com/g5X

Then use outlook to create an email that replies automatically to any email from students, that says, I’ll get back to you in a minute, but for now try looking for the answer here (link to FAQs)

http://screenr.com/K5X

This last bit has to be handled sensitively as students could be contacting you about anything. Also turn off this off in outlook when the intensive period is over as these forms of automatic replies can be a bit annoying for the recipient.

Posted via email from abstractrabbit's posterous